Customer loyalty: Are they buying your brand’s t-shirt?
Let’s delve into customer loyalty. As renowned brand strategist Kevin Roberts suggests, “Brands have run out of juice. They’re dead.” The difference between a fleeting purchase and a lifelong brand loyalty lies in the emotional connection, or as Roberts terms it, a “Lovemark.” It’s time to start constructing that bond.
First, loyalty is not just about repeat purchases. It’s about creating a community of ardent followers who resonate with your brand’s ethos. Apple’s success encapsulates this. As Simon Sinek posits, customers are driven by the motivations behind a company’s actions rather than the actions themselves. Apple’s customers don’t simply purchase their products; they advocate for them fervently. Apple has tapped into the emotional connection – making customers feel a part of an exclusive tribe.
Second, renowned marketer Seth Godin states loyalty “is not a tactic… it’s a commitment”. Your product or service needs to surpass expectations. When customers are delighted, they’ll come back for more – and bring friends, too. “Underpromise and overdeliver” holds when building loyalty. So, are you going the extra mile to surprise and delight customers?
Lastly, embrace the Provocateur archetype. As management guru Peter Drucker advised, “The best way to predict the future is to create it.” Shake up the norms and challenge the status quo in your industry. Show customers you’re not afraid to be bold and take risks. This will set your brand apart and make it memorable, crucial for cultivating loyalty.
It’s time to introspect: Are your customers genuinely loyal or just filling their wardrobe with your brand’s shirt? Remember, it’s not about sales alone – it’s about creating a love affair with your brand. Foster that devotion, and your customers will wear your brand’s t-shirt with pride, like a badge of honor.
Stay curious, stay bold.